PC LAN Specialist II

Job Purpose

Provides desktop technical support to PC’s, laptops, printers, and other related peripheral devices. Installs software and hardware and maintains detailed inventory records. Provides a wide variety of customer support functions and ensures operability of hardware and software at the customer level.

Essential Duties and Responsibilities

Responds, prioritizes, and completes support requests.
Receives and reviews support requests submitted through the helpdesk software BOSS; diagnoses and resolves information technology-related hardware and software issues under the supervision of the PC/LAN Specialist III.
Elevates tickets to next tier support level.
Provides customer service; reviews and assists user queries pertaining to their systems; updates user tickets, handles emails and phone calls; provides quotes to customers from authorized vendors.
Researches and implements solutions for software and hardware related issues.
Assists in database entries of inventory within the department.
Tracks the quantity of needed supplies for restocking purposes.
Assists other personnel to expedite completion of their work activities and projects.
Performs other similar duties as required.

Job Specifications and Qualifications

Knowledge:
Computers.
Computer operating systems.
Information Technology systems.
Computer virus software removal tools.
Computer virus containment and removal procedures.
Skills:
Customer Service.
Technical troubleshooting of problems.
Written and verbal communication via in-person, phone and email contact.
Logical thinking.
Detail oriented work.
Microsoft Office to write reports.

Working Conditions / Physical Requirements

Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
Positions in this class typically require fingering, talking, hearing, seeing, grasping, standing, walking, repetitive motions, stooping, kneeling, crouching, reaching, climbing, balancing, pushing, pulling, and lifting.

Equal Opportunity Employer